Handles don't hold up over time
By Verified Customer
from Manassas, VA on Jul 30, 2020
I bought several sets of these tunnel bags last year for my Kennel Clubs' agility yards. We were very pleased with the design, but within about a month, the handles came off on one of the bags. Ok, then things were fine. This summer we have had several bags where the strap came off. Moving these around now requires two hands and moving them one at a time. These are well designed bags, and if you have an indoor arena, they are probably fine, but for our outdoor fields, not so much
Comment from Clean Run
We're sorry that you're having a problem with the tunnel bags you purchased. Clip and Go did have a problem with the handles on a shipment and corrected it in future orders. We have been replacing bags with problems and we also have handle kits. Clip and Go has been very responsive and working with us to help customers. They also keep coming up with improvements for the bags. A number of changes have been made in construction and materials. Please contact Clean Run customer service so that we can address the problems with your tunnel bags.
weak handle material
By
Jeff F
from North Carolina on Jul 15, 2020
I purchased 8 bags (4 pairs). I have now had 2 bags handles rip apart in less than 1 year. They work well but just aren't holding up as well as other manufacturers bags.
Comment from Clean Run
We're sorry that you had a problem with the handles. We did have a shipment that had this problem. Have you contacted our customer service so that we can replace them? There is a warranty.
