I'm a Returning Customer

To continue, please enter the email address or user name and the password that you used for your account.

Forgot your log in information?

I'm a New Customer

Register with us for faster checkout and so you can track the status of your order, save items to a wish list, review your order history, and more!

*
* Password is case sensitive and must be 6-20 characters long.

*

Sign up for news?    Yes   No

* fields are required


Product Reviews


Front Piece Fail
By Elizabeth Smith from Potrero, CA on Jan 19, 2020
Love the comfort of this harness; hate the fact that it cost a lot and is now useless because the front piece has come unstitched. I'm also disgusted that when you report that it has failed after very little use, you are questioned as to how you used it. In other words, if you clip anything to the front only, it WILL fail, and you will have no recourse. I purchased mine in 2018 for taking my boy on hikes so he could be comfortable running around loose, but I would have something I could leash him with when necessary. Unfortunately we have only been on 4 brief hikes in two years. I'm pretty sure it did not say "The harness is NOT designed for the front D-ring to be used on its own" at that time.
Comment from Clean Run We have had an ongoing battle with the manufacturer about including a front ring and expecting the customer to only use that ring in conjunction with the top ring. However, they have a lot of clients who want to use a double connection leash so they include this feature. Our website has always stated that the D-ring is not designed to be used on its own because it is a huge customer service concern. We cannot guarantee the product when the manufacturer says it should not be used a particular way and they won't guarantee the product in that instance -- that's why we have to ask. If you would like to purchase a replacement front piece, we are happy to provide you with one at a substantial discount.
Was this review helpful to you?   Yes No