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Product Reviews
Convenient to user
By
Joanne Bast
from PA on Feb 20, 2019
Very convenient to use. Tricky to collapse until you figure out the trick. No instructions. Easy to carry into class and takes up little room in car. I have been using it for about 3 months for classes 2-3 times a week and now find about a 4-5” seam separation between the floor and the front just under the zipper. I wrote info@clean run and sent them a photo but have received no response. I have never seen my dog try to get out or fuss with the seaming so don’t know the reason for the unraveling of the seam. I think that a product costing $80 should last more that 3 months. I can sew it back up but am annoyed that I should have to and am concerned about the future durability. I do use a padded floor mat inside.
Comment from Clean Run
If you haven't heard back from us, we have not received your email! We respond to all emails within 24 business hours. The seam definitely should not be unraveling. I will have customer service contact you directly. Also, I apologize that you didn't receive instructions in the box. There is a PDF version of the instructions on the website. Just look for the file symbol next to the small versions of the photos.