Problems with Delivery of Printed Magazine
Problems with Delivery of Digital Edition
Printed Magazine
If you live in the USA and your issue is late, we ask that you wait until the 12th of any month before requesting a replacement copy. Clean Run is mailed from New Hampshire via periodicals mail around the 20th of each month. The US Post Office does not guarantee the delivery of periodicals mail within a given number of days. Delivery time depends on where in the USA the magazine is being delivered to, and mail volume at processing offices between the point of mailing and point of delivery. We find that delivery normally takes between 7 and 14 business days. For addresses in Hawaii and Puerto Rico, part of the delivery takes place via mail boat and can take four weeks or more. Delivery times vary to different zip codes even within the same city.
If you live in Canada or overseas, we ask that you wait until the 20th of the month before requesting a replacement copy. If your issue hasn't arrived by the appropriate date, then please send an email to info@cleanrun.com confirming the mailing address for your subscription and requesting a replacement copy.
If you experience delivery delays in subsequent months, let us know so that we can request that the post office place a Periodicals Watch on your subscription to track down the source of the problem.
We are happy to send you a replacement issue immediately if your magazine is damaged in transit. Please send an email to info@cleanrun.com confirming the mailing address for your subscription and requesting a replacement copy.
Digital Edition
You will be notified via email as each new issue becomes available. You can view or download your issues whenever it's most convenient for you. The notification emails will be addressed from cleanrun@inbox360.com, so be sure that your spam filter is set to recognize this address as a "safe sender."
- If you do not get an email notification or you have misplaced the link to a particular issue, just go to the appropriate issue in the back issues section of the store. You do not need to purchase the issue if it's already part of your subscription; just use the link provided to go to the issue.
- If your email address changes, please send the change to info@cleanrun.com.
- If you are experiencing difficulty opening an issue, please refer to our troubleshooting page.
