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Digital Magazine Problems

 

I can't open my digital issue.

I am having problems with the app.

I forgot my password.

I didn't get an email notification for the current issue.

How do I change my email address for the magazine?

Can I change my password?

 

I can't open my digital issue.

If you are experiencing difficulty opening or using a digital issue, please contact contact customer service.

Note: Make sure that you are using the correct sign-in information; the username and password is NOT the same as your Clean Run website/store account.

 

I am having problems with the app.

If you are experiencing difficulty opening or using either the Apple or Android app, please contact contact customer service.

 

I forgot my password.

When you are prompted to log into the digital issue, you will see a "Forgot Password" link in the dialog box. Click on this and then enter your email address. You will receive an email with your log in information.

 

I didn't get an email notification for the current issue.

We notify you via email when each new issue becomes available. You can view or download your issues whenever it's most convenient for you. The notification emails will be addressed from cleanrun@nxtbookmedia.com, so be sure that your spam filter is set to recognize this address as a "safe sender." If you do not get an email notification or you have misplaced the link to a particular issue, see our help page on How to Access Digital Issues.

 

How do I change my email address for the magazine?

If your email address changes, please contact customer service or fill out our change of email form. We will need to update your digital subscription account.

 

Can I change my password?

If you would like to change your password, please contact customer service. Customer services needs to update your digital subscription account.