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International Orders

 

How Shipping Rates Are Calculated

  • We charge the actual cost of shipping based on the total weight of your order, the size of the box, and the number of boxes required.
  • We do not add handling fees.
  • Our shopping cart will display the rates for the shipping methods available for your order and ask you to choose one.
  • In some cases, only one shipping method is available and that will be the only choice given.
  • Shipping rates are listed by service provider (USPS and UPS), not in order of cost. So the first method displayed is not necessarily the least expensive option. 

Shipping Tip: In many cases, it costs the same to ship a 2 lb. package via USPS Priority Mail as it does to ship a 1/4 lb. package—this means that it costs the same amount to ship a clicker as it does a pound of treats. When we are shipping all the way across the country, there is only a $2 or $3 difference between shipping a 1/4 lb. package and a 2 lb. package. Therefore, it is more cost effective to purchase several items that you need rather than one small item. So get the most for your shipping dollars. Although UPS does not have the same sort of base rate, the same concept holds true. UPS rates for large packages are very good, but they are not competitive for smaller packages (that is, under 2 lbs.). So, again, it's more cost effective to purchase several items you need at once.

Customs Fees for Orders Shipped by UPS

  • The UPS (United Parcel Service) Standard rates displayed in the shopping cart for Canadian orders include duties, taxes, and brokerage fees for all items shipping from the Clean Run warehouse. 

Customs Fees for Orders Shipped by USPS

  • USPS (US Postal Service) rates displayed in the shopping cart for Canada and all other countries do NOT include duties, taxes, processing fees, or brokerage fees that may be charged upon delivery and are required to obtain your order. 
  • You are responsible for paying any fees assessed upon receipt of your package.
  • We will list the replacement value of your order on the customs forms. 
  • We cannot mark orders as "gifts" on the customs forms.
  • We do not issue any refunds for shipping or the cost of your order if you refuse to pay the customs fees required in order to receive your package.
  • Not all items will have duty and/or taxes applied; in fact, some items may not be charged at all, regardless of value. But please realize that you could be charged and these fees must be paid to your post office before you can get your package. Clean Run does not know if you will be charged, or how much. Please contact your local customs office if you need to know more.

Multiple Orders to the Same Address

Please be aware that if you place separate orders in an attempt to save on duties and taxes, we must combine those orders and ship them as one order with a combined value.

Shipping Restrictions

Items that cannot be shipped outside of the USA are noted on the product information page.

What Shipping Methods Are Available to Canada?

For most addresses, you can choose either UPS (United Parcel Service) or USPS (US Postal Service).

  • USPS Priority Mail International: Delivery in 6-10 business days based on destination. Delivery time is not guaranteed by the postal service. Package cannot be tracked while in transit; only its delivery can be confirmed. Although it is not the norm, it is possible for a package to be held in customs upon arrival, resulting in significant delays (up to 45 days). Because your package cannot be tracked in transit, the postal service does not assume the package to be lost, and therefore eligible for replacement, for at least 45 days. USPS shipping rates displayed in our store does not include duties, taxes, or fees; you will be responsible for any fees due when your package arrives.
  • USPS First Class Mail International: This method is only available for packages weighing up to 4 lbs. Delivery varies based on destination. No tracking available. Note that the package may be held in customs upon arrival, resulting in significant delays (up to 21 days). Because your package cannot be tracked, it cannot be assumed to be lost, and therefore replaced, for at least 21 days. USPS shipping rates displayed in our store does not include duties, taxes, or fees; you will be responsible for any fees due when your package arrives.
  • UPS Standard Canadian: Day-definite delivery based on origin and destination. Package can be tracked in transit. For delivery time to your address, visit www.ups.com. Use 01075 for the shipping from zip code. Please note that the UPS shipping rates displayed in our store include all duties, taxes, and brokerage fees. You will not have to pay any additional fees when you receive your package. 

What Shipping Methods Are Available to Other Countries?

You may only choose a USPS method for shipping.

  • USPS Priority Mail International: Delivery in 6-10 business days based on destination. Delivery time is not guaranteed by the postal service. Package cannot be tracked while in transit; only its delivery can be confirmed. Although it is not the norm, it is possible for a package to be held in customs upon arrival, resulting in significant delays (up to 45 days). Because your package cannot be tracked in transit, the postal service does not assume the package to be lost, and therefore eligible for replacement, for at least 45 days. USPS shipping rates displayed in our store does not include duties, taxes, or fees; you will be responsible for any fees due when your package arrives.
  • USPS First Class Mail International: This method is only available for packages weighing up to 4 lbs. Delivery varies based on destination. No tracking available. Note that the package may be held in customs upon arrival, resulting in significant delays (up to 21 days). Because your package cannot be tracked, it cannot be assumed to be lost, and therefore replaced, for at least 21 days. USPS shipping rates displayed in our store does not include duties, taxes, or fees; you will be responsible for any fees due when your package arrives.

Warning: Dog Food and Treats

  • Customs regulations vary widely from country to country and we have no way of knowing the specific laws of each country. You need to check your country's regulations on importing dog food and/or dog treats before ordering this type of product.
  • We do not issue any refunds for shipping or the cost of your product if items you ordered are confiscated by your local customs office because they are not importable.