Free Shipping Promotion Details
- The free shipping offer only applies to products that are shipped directly from Clean Run and that do not have a notation in the product description indicating the item is excluded from free shipping offers. Items in the store may be excluded because of weight, box size, or because they must be shipped separately from a different location. In these cases, there is not only a special shipping note in the product description, a green information icon
will appear next to that item in your shopping cart to indicate that shipping will be charged for this particular item, regardless of the order total.
- The cost of any item excluded from free shipping is not applied toward the minimum dollar requirement for free shipping. If the other items in your shopping cart total over the minimum requirement, however, then you will receive free shipping for those items. The yellow box at the bottom of the shopping cart that tells you how far away you are from free shipping automatically excludes ineligible items and reflects whether the rest of your order is eligible for free shipping, or how much more you need to spend to get free shipping for the rest of the order. If that box says you are eligible for free shipping, then the shipping charges that appear at checkout are only for the product that is excluded from free shipping.
- The shipping address must be in the contiguous 48 United States. Hawaii, Alaska, and the following USA military posts and territories are excluded: AA, AE, AP, AS, GU, PW, PR, VI.
- Your order must total $49 or more before taxes (Mass. residents only) and after any discounts or promotional codes are applied. This means that if you buy a product that's on sale for 30% off, for example, the discounted price of the product will be used for calculating free shipping, not the original price of the product.
- Charges related to shipping will not be included to meet the $35 minimum.
- If you have an item in your cart that always qualifies for free USA shipping no matter what the order total plus other products, the shopping cart will apply the price of the item toward the free shipping offer for the other items in the cart. However, if your order does not go over $35, the weight of the free shipping item will not be included when calculating shipping charges; you will only pay shipping for the other items in your shopping cart.
- We will ship your order using the ground delivery service of our choice. If you select a method that is not marked "free," your order does not qualify for free shipping. You will be charged the shipping price displayed in the shopping cart.
- You must tell 5 people about our website and how great our products and customer service are—OK, so this isn't really an official requirement, but we would appreciate it if you told your friends!
Items marked "Online Only - Ships directly from vendor" are not stocked in the Clean Run warehouse. These items are made to order and ship directly from the manufacturer.
When you check out, the shopping cart will display the method by which the product will be shipped—you cannot select a different method. The cart will also display the shipping charges, if any, for this item.
If you have also ordered in-stock items that will ship from the Clean Run warehouse, you will be prompted at checkout to select a method for shipping this part of your order.
Other Important Notes
If a product is marked "Online Only - Ships directly from vendor,"
- The product cannot be cancelled if we have already placed the order with the manufacturer.
- Your payment will be processed at the time you place the order, not when the item ships.
- The cost of the product does not apply toward the order total required for free shipping.
- The product can ship only to addresses within the contiguous U.S. Alaska, Hawaii, PO Boxes, and APO/FPO addresses are excluded.
- The product is not eligible for international purchase.
- The product is not eligible for rush shipping.
- The estimated shipping time for the product is displayed in the product description.
Please contact Customer Service if you need further information or assistance.
If you live in the contiguous United States, you will not be charged shipping for this item when you check out. (Hawaii, Alaska, and the following USA military posts and territories are excluded: AA, AE, AP, AS, GU, PW, PR, VI.)
This free shipping offer applies ONLY to this product, NOT your entire order. If your order includes other items from the store that are not marked as shipping for free, you will be shown shipping charges for just those items when you check out—the weight of the item that qualifies for free shipping is not included in those shipping calculations.
The cost of the product does not apply toward the order total required for free shipping.
Because of its size or weight, or special restrictions, this product must ship via UPS or Fedex Ground service, which is only available in the contiguous United States. This item cannot be sent to Alaska, Hawaii, APO, or FPO addresses, and it cannot be shipped to Canadian or overseas addresses.
Order Status
Your order has been received. We will begin processing your order on the NEXT business day. Order processing typically takes 2 business days, but can take 3-4 business days during November and December and when we are running a sale or special offer.
Order Status
We are working on getting your order ready to ship. We typically require 2 business days to process orders, NOT including the day that you placed your order. So an order placed on Friday does not start processing until Monday (or Tuesday if Monday is a holiday). Order processing time is not guaranteed and can be 3-4 business days during November and December and when we are running a sale or special offer.
Order Processing
Your order has been successfully submitted. As soon as we finish processing it, your order confirmation will be displayed. This may take a few seconds.
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