CUSTOMER SERVICEContact Us Ordering Shipping Information Returns & Exchanges International Orders Gifts & Gift Certificates
MY ACCOUNTSign In or Register Forgot Password? My Order History My Wish List My E-Book Downloads My Classes & Webinars
- The free shipping offer only applies to products that are shipped directly from Clean Run and that do not have a notation in the product description indicating the item is excluded from free shipping offers. Items in the store may be excluded because of weight, box size, or because they must be shipped separately from a different location. In these cases, there is not only a special shipping note in the product description, a green information icon will appear next to that item in your shopping cart to indicate that shipping will be charged for this particular item, regardless of the order total.
- The cost of any item excluded from free shipping is not applied toward the minimum dollar requirement for free shipping. If the other items in your shopping cart total over the minimum requirement, however, then you will receive free shipping for those items. The yellow box at the bottom of the shopping cart that tells you how far away you are from free shipping automatically excludes ineligible items and reflects whether the rest of your order is eligible for free shipping, or how much more you need to spend to get free shipping for the rest of the order. If that box says you are eligible for free shipping, then the shipping charges that appear at checkout are only for the product that is excluded from free shipping.
- The shipping address must be in the contiguous 48 United States. Hawaii, Alaska, and the following USA military posts and territories are excluded: AA, AE, AP, AS, GU, PW, PR, VI.
- Your order must total $39 or more before taxes (Mass. residents only) and after any discounts or promotional codes are applied. This means that if you buy a product that's on sale for 30% off, for example, the discounted price of the product will be used for calculating free shipping, not the original price of the product.
- Charges related to shipping will not be included to meet the $99 minimum.
- If you have an item in your cart that always qualifies for free USA shipping no matter what the order total plus other products, the shopping cart will apply the price of the item toward the free shipping offer for the other items in the cart. However, if your order does not go over $39, the weight of the free shipping item will not be included when calculating shipping charges; you will only pay shipping for the other items in your shopping cart.
- We will ship your order using the ground delivery service of our choice. If you select a method that is not marked "free," your order does not qualify for free shipping. You will be charged the shipping price displayed in the shopping cart.
- You must tell 5 people about our website and how great our products and customer service are—OK, so this isn't really an official requirement, but we would appreciate it if you told your friends!
This product is not stocked in the Clean Run warehouse. It is made to order by the manufacturer and then shipped directly to you from them. Please check the "Important Shipping Notes" in the item description to see how long it will take for your order to be completed.
When you check out, the shopping cart will display the method by which this special order item will be shipped—you cannot select a different method. The cart will also display the shipping charges, if any, for this item.
If you have also ordered products that will ship directly from the Clean Run warehouse, then you will be prompted at checkout to select a method for shipping this part of your order.
Because this is a special order item, please be aware that we will process your payment immediately (as opposed to when the item ships).
If you live in the continental USA, you will not be charged shipping for this item when you check out. (Hawaii, Alaska, and the following USA military posts and territories are excluded: AA, AE, AP, AS, GU, PW, PR, VI.)
This free shipping offer applies ONLY to this product, NOT your entire order. If your order includes other items from the store that are not marked as shipping for free, you will be shown shipping charges for just those items when you check out—the weight of the item that qualifies for free shipping is not included in those shipping calculations.
The cost of this item is NOT applied toward the minimum dollar requirement for free shipping from the Clean Run warehouse.
If the other items in your shopping cart total over $120, however, you will receive free shipping for those items. There is a yellow box at the bottom of the shopping cart that tells you how far away you are from free shipping. It excludes ineligible items and reflects whether the rest of your order is eligible for free shipping, or how much more you need to spend to get free shipping for the rest of the order. If that box says you are eligible for free shipping, then the shipping charges that appear at checkout are only for the product that is excluded from free shipping.
Because of its size or weight, or special restrictions, this product can only be shipped via UPS Ground service, which is only available in the continental US. This item cannot be sent to Alaska, Hawaii, APO, or FPO addresses, and it cannot be shipped to Canadian or overseas addresses.
Your order has been successfully submitted. As soon as we finish processing it, your order confirmation will be displayed. This may take a few seconds.