How is the Ultimate Treat Pouch different from other bait bags?

Crafted from premium silicone, it features a spring-assisted mechanism for effortless opening and closing. Every detail has been thoughtfully designed—from the wide-access opening that makes grabbing treats a breeze to the sturdy, stay-put belt that keeps your hands free during training. The custom-designed hinges ensure the pouch stays securely closed when not in use, preventing spills or accidental access. Plus, the stainless steel frame not only adds durability but also resists rust, ensuring your pouch stands the test of time. With minimal maintenance required, this is a product built to last. Finally, its slim, sleek profile makes it super comfortable to wear without feeling bulky or cumbersome. The company has put care into every feature, and we're confident you’ll notice the difference from the very first use! 

Which size should I choose? 

Choosing between the Mini, Standard, Large, or Sealable Edition treat pouch depends on more than just the size or breed of your dog. While capacity is an obvious difference, here are a few key features to consider to help you decide:

• Mini Pouch: Holds 12 oz. of food or treats (about 1.5 cups of kibble) and is the lightest weight and most compact version of the Ultimate Treat Pouch available.

• Standard Pouch: Holds 16 oz. of food or treats (about 2 cups of kibble). Its slightly flatter base than the Large Ultimate Treat Pouch which makes it sit more flush when worn on a belt, offering an excellent option for hikes, training sessions, and everyday use. 

• Large Pouch: Holds approximately 24 oz. (about 3 cups of kibble) and is almost 2" taller than the Standard pouch. It's a big bag that is ideal for longer hikes and outings or when working with multiple dogs. Its wider base allows the pouch to stand upright, doubling as a convenient water bowl—perfect for outdoor adventures.

• Sealable Edition: Holds approximately 20 oz. and has an airtight seal to keep food fresh and moist over extended periods, making it idea for wet or raw treats. It also locks in odors, making it an excellent option for storing treats in your fridge or car without unwanted smells.

Each pouch is thoughtfully designed to meet different needs. Consider your typical activities, the number of dogs, and your preference for the amount of food or treats you will carry to choose the one that best fits your lifestyle.

Can I wash the Ultimate Treat Pouch in water?

Yes! Although the pouch is dishwasher safe, for best results, Voilà Pets recommends hand washing. Fill the pouch about halfway with lukewarm water, add a couple drops of dishwasher detergent, close the pouch and swirl it to disperse the liquid evenly. Rinse thoroughly before use. Avoid using harsh chemicals.

Click here to watch an instructional video.

My new pouch is a little stiff and makes a slight grinding noise when opening and closing. Is this normal?

Yes, this is completely normal! The custom-designed spring in your pouch may require a short "break-in" period. During this time, the metal contact points at the hinges adjust to ensure smooth and seamless operation. In most cases, this minor stiffness and noise resolve naturally after a bit of regular use. If the pouch still feels "sticky" or doesn’t open and close smoothly after some time, simply apply a couple of drops of the oil provided with your pouch to the hinges. This should quickly improve functionality. 

How do I oil the pouch?

1. Using the tube of oil that's provided, lubricate your pouch when it becomes slightly "sticky" to open.

2. Insert the tip of the tube into the holes at the bottom of each corner, squeezing a drop or two of oil while holding the pouch upside down.

3. Open and close the pouch to distribute the oil evenly.

Note: Some oils may damage silicone. We recommend using only the lubricant that is provided.

Click here to watch an instructional video.

Can I trim the belt if it’s too long?

Absolutely! Once you've decided on the correct length, we recommend using a Sharpie to mark the belt where you plan to cut. Carefully trim the belt with a pair of sharp scissors. Then, lightly seal the cut ends with a lighter to harden the fabric and prevent fraying.

My treat pouch doesn’t stay open or closes too easily. Can this be fixed? 

The hinge is designed to stay open using friction. If it closes too easily, it could be due to excessive oiling or a faulty spring. Please email  Voilà Pets and their team will be happy to assist you.

What is the Voilà Pets' Limited Lifetime Warranty policy?

The Mini Ultimate Treat Pouch is designed with the strictest quality standards. With normal usage and proper care, Voilà products are meant to last many years. The company is committed to offering excellent service —which is why they offer a non-transferable Lifetime Warranty to the person who originally made the purchase. If your pouch or accessory becomes damaged as a result of manufacturing error, or if defects appear due to substandard materials, they will gladly repair or replace it free of charge*.

*Punctures, rips, and excessive wear and tear due to improper usage or care are not covered. Must provide proof of purchase from authorized retailer. Products purchased from unauthorized marketplaces such as Amazon, eBay, or other resale platforms may be considered counterfeit, defective, stolen, or otherwise fraudulent merchandise and therefore are not covered under the warranty.

To submit a warranty claim, send an email to Voilà Pets. to initiate the warranty claim. Briefly describe any issues you're experiencing and, upon approval of your claim, you'll receive an email with a prepaid return label and further instructions. Voilà Pets is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of delivery is unavailable.