Is there a warranty?
Assuming the pad hasn't been abused, the manufacturer will make whatever repairs necessary (including replacing the pad with a new one without expense to the customer), for 30 days from the date of receipt. After that, requests for repairs will be evaluated on an individual basis.
Will the Touch It work on any training surface?
You can use the Touch It on any surface. It does not have to lie perfectly flat in order to work. The Touch It has been tested on turf, rubber matting, sand, carpet, wood shavings, and grass. As with any electronic product, you want to keep it as clean and dry as possible since grit or moisture can compromise the unit. If you're working in an area with wood shavings, for example, the manufacturer suggests that you wrap the pad in plastic wrap to protect it. Just be sure not to put the plastic wrap on too tightly; you don't want it to put so much pressure on the top of the pad that it goes off. Also be sure that the ends of the plastic wrap are on the bottom of the pad. If necessary, golf tees can be used to anchor the pad when working on grass, dirt, or sand. Nonskid pads are included for use on indoor surfaces such as matting or wood.
How do I train my dog to use the Touch It?
It's important to train your dog to do a nose touch to the pad on the ground before you try using the Touch It on the contact obstacles. Train the dog to target the Touch It just as you would train him to target a piece of plexiglas, and then move the behavior to the contact obstacles.